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I've never played an escape game before - do you have any tips?
You can expect a fun and safe environment. We suggest you first start by searching the room for clues - be thorough! Then work with your teammates to solve the various types of puzzles or problems. Cooperation, teamwork and different approaches to solving things are the best ways to succeed. If it's the first time in an escape room for everyone on the team, we'd suggest the Starter Mode (3 hints) on either ‘Escape the Red Room’ or ‘Escape the Professor's Office’.
Where can I park?
After 5 PM on weekdays, and all day on weekends, we offer lots of free parking behind our building (in any spot, including those marked reserved) - enter through the alleyway beside our building.   On weekdays before 5 PM, we have four spots for us near the fence in the lot behind our building.
Is the game scary?   Will anyone jump out and scare us?
No, there will be no ‘scares’ - nothing will jump out or attack you.   However, some of our rooms offer an ‘eerie’ feel through atmospheric elements such as lighting, effects, or items and artifacts.   For example, in ‘Escape the Haunted Mansion’, we use several real antiques and period elements to create a stronger feeling of authenticity.
What if I'm claustrophobic?   What if a team member suddenly feels unwell and needs to exit the room?
Many people who are claustrophobic have reported that they felt no symptoms of claustrophobia in the rooms.   However, if someone feels unwell for any reason, there is an emergency key in every room allowing people to exit the room at any time.   And no... that doesn't count as ‘escaping’.   :)   All of our rooms are monitored by security cameras allowing us to assist you, including to provide a hint or clue should you desire, if you're stuck on a particular puzzle.
Am I allowed to take pictures or video in the rooms?
No electronic devices are allowed in the rooms.   All personal belongings will need to be checked in upon arrival.
What happens if I arrive late?   Are tickets refundable?   Can I cancel a booking?
We encourage all participants to arrive at least fifteen minutes early in order to fill out the paperwork, check belongings and be briefed on the game.   If you are late, it will eat into your game time.   If you are more than fifteen minutes late, your booking will automatically be cancelled.   All sales are final.   Our game is a live event, so once a booking is confirmed, refunds and cancellations are not accepted.
How old do I need to be in order to play?
We encourage people of all ages to experiece the game, although most of the rooms and puzzles are certainly targeted more towards adults.   Anyone under the age of 12 must be accompanied by an adult, and anyone under 18 will need to bring a signed waiver from a guardian.   Please contact us if you need a parental waiver in advance, and we will send you a PDF file.
What if we get stuck on a puzzle?   Can we get a hint or clue?
Yes!   We offer three levels of play for each room:
1) Starter Mode - you receive up to three hints
2) Normal Mode - you receive one hint
3) Hero Mode - you receive no hints
What forms of payment do you accept?
Currently, we use credit card authorization over our website to secure your booking, but your credit card will NOT be charged, except in the event of a cancellation, no-show or late arrival of more than ten minutes past your room time. In person, we currently accept Visa, Mastercard and American Express, but we offer a discount for paying cash, as well as a current promotion for when you Like our Facebook page and Check-In on arrival.
Do I need to bring anything?
Since we don't charge your credit card unless there's a cancellation, you'll need to bring payment in person - either Visa, Mastercard or American Express, or cash to receive our cash discount. Other than that, just your positive attitude!
Can we extend our time in the room?
Yes, but only for private bookings and tailored games. Additional fees apply.
What happens if I've played all of your rooms? Are you ever going to change them?
Yes! It depends on how quickly a percentage of our repeat customers get through all the rooms, but our hope is to change a room once or twice a year. We already have design plans for our next rooms! Once we close a room down, it will be gone forever, and we'll be replacing it with something completely different.   If there are any absolute ‘favourite’ rooms, we might keep them around permanently to give new clients a chance to experience them. Our new location in London will have 8 new rooms!
We heard you're opening a second location in London?
YES! We will be transitioning to our new location at 388 Richmond Street which will have 8 new rooms! The first new room there is slated to open in September 2016, with subsequent rooms to follow. Keep an eye on our Facebook page and website for more details, announcements, and contests to win gift certificates!